Testimonials


 

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May 14, 2017 – Catherine C.

HOW AMAZING you and the movers were on the day of the move.  The men were so conscientious, helpful and friendly!  They ALWAYS found a way to move large and heavy boxes, beds, mattresses and couches upstairs (to the second, third and fourth floors of my flat) using such a narrow staircase it seemed impossible.  But they always found a way….at one point they even called and worked with a local carpenter to modify a four poster bed so as to fit!

In the midst of the whole (sometimes frustrating) process they even seemed to be enjoying themselves!

I am so thankful.  This house is now a home.

I will always recommend your company to anyone pursuing an international move.  Thank you!

Wishing you all continued success in the future….you deserve it!

March 8, 2017 – Robert M.

Well our container has arrived Oakland today Wednesday March 8th and has cleared customs.

Jennifer I can not thank you enough for all your excellent service and not to mention your patience.

Because of these qualities our relationship with you and your firm is a very trusting that is very hard to find in this day and age.

We hope to have another container to ship in September 2017 and I hope we can work with you and your team to arrange this shipment.

Again my sincere thanks.

March 3, 2017 – Yvonne B.

I have travelled all over the world, and moved many many times, but rarely have I seen such dependability.

Moving is tough and stressful but this move was like a breeze between the team in the US and the one in France.

On both ends, we got top quality service and competence, along with a smile which is priceless during under these difficult circumstances.

Thank you all!

February 13, 2017 – Aude C.

Je tiens à remercier tout l’équipe pour son professionnalisme et son efficacité, autant vous-même que vos déménageurs.

Vous avez vraiment été top. Un merci tout particulier à votre chef d’équipe pour son attention aux détails et sa cordialité.

Je ne manquerai pas de vous recommander dans le futur.

I’d like to thank the whole team for their professionalism and efficiency, as much yourself as your movers.  You’ve really been great.

A special thanks to the crew chief for his attention to detail and his kindness.  I will not fail to recommend you in the future.

September 26, 2015 – Robin O.

I am just writing to say thank you for all your work involving the arrival of my container. It arrived safely and the driver was exceptional in his manoeuvring of the truck.

I am so relieved that it is here at last.

I am impressed with the service both at this end and the New Zealand end. Highly commendable.

My sincere thanks to all those involved.

June 2, 2015 – Kristin D.C.

Beyond the call of duty

 

Today I received my Chicago property in Montpellier, France… without a single hitch! 

I am so very impressed by Laser International in Chicago, and its partner European Relocation Services in Marseilles.

 

In just 6 short weeks, both firms provided the most comprehensive (and accurate!) processing of any move I have ever made…and I have moved 6 times, 5 of which were domestic transfers, and some of which were disasters 🙂

 

Beyond courteous and friendly, these people addressed every one of my « expat » questions with experienced advice, and took immediate initiative to arrange the best method for performing my complicated relocation.

 

Their moving staffs are the most professional (and pleasant!) I have ever dealt with. And their work ethic is astounding.

 

Can-do organizations like Laser International and ERS are a rarity. They have set a new standard for my expectations of international relocation…

Je tenais à vous remercier pour l’excellence des services fournis par les équipes ERS, ainsi que vos choix pour les équipes locales.  Le suivi client est impeccable et disponible, c’est le succès d’un déménagement réussi lors de ces périodes toujours stressantes.  Bravo!

 

I wanted to thank you for the excellent services provided by the ERS teams, as well as your choice of the local crew.  The customer service is impeccable and available, it was a very successful move during the stressful summer season.  Bravo!

August 08, 2014 – Michel B.

Je tenais à vous remercier pour l’excellence des services fournis par les équipes ERS, ainsi que vos choix pour les équipes locales.  Le suivi client est impeccable et disponible, c’est le succès d’un déménagement réussi lors de ces périodes toujours stressantes.  Bravo!

 

I wanted to thank you for the excellent services provided by the ERS teams, as well as your choice of the local crew.  The customer service is impeccable and available, it was a very successful move during the stressful summer season.  Bravo!

January 28, 2014 – Florencio S.

 I had 2 opportunities to work with European Relocation Services for my moving needs.

The first time in 2012 they were the relay agent for my shipment from the US to France, and I was very pleased about the services rendered.

The second opportunity was in 2013, and this time I chose them personally to assist me. It was a complex job, and they managed to quickly solve all unexpected issues that we met along the way, which is the real test of a service-based company.

Communication was easy with Jennifer Sloan, and I felt that she did her best to provide a good and trustworthy service that sets her apart from the rest. I would like to highlight her efforts and professionalism to make the move a positive experience.

I believe ERS offers a remarkable service. I truly recommend them without any doubts.

January 27, 2014 – Holly G.

I have been meaning to write to you for quite awhile and am sorry that it has taken so long.  Since we moved from Marseille, France to St. Augustine, Florida, on October 8, 2013, things have been hectic, crazy and tons of work.

It was only the shipment of our special things with you and your company that seemed to go smoothly, in fact, which is the reason for my letter today.  I would like to thank you for making what could have been a very stressful event, a manageable, easy and positive experience for our family.

The U.S. consulate in Marseille recommended your company to me and I will need to thank them for their suggestion as well.  From the very first conversation with you, I somehow knew I wanted to deal with you.  Your professionalism, honesty and quite frankly friendly manner (not so prevalent in Marseille) won me over immediately.  We were a very small shipment for ERS and yet you never made me feel insignificant whatsoever.  In fact, throughout the process, you kept us informed, let us know the details of our shipment and made us aware of any problems that COULD arise in a very straightforward manner.  While we were undoubtedly the smallest volume client you had at that moment, you made us feel like the most important.  But it was not only that.  We got quotes from three other agencies and yours was one of the lowest.  So not only did I like your professional and personal approach, but I appreciated your reasonable price, which honestly made me trust you even more.

I was nervous about this move as we were not taking a lot of possessions, only our personal and sentimental possessions.  As such, it was an emotional decision as well, to chose the right person to deal with our special little shipment.  You seemed to sense this, and did everything you could to make us feel comfortable, which, for me, was invaluable.

The packers fit our boxes into the crates so well that NO DAMAGE, not even one small crack or scratch, was found on ANYTHING.  Even with our things being stopped in U.S. customs, you kept us informed about the situation and everything was fine in the end, arriving when you estimated it would.  As you know, there was a slight issue with the last delivery agent, but I know that it was not under your control and it did not affect my opinion of you or ERS in the slightest.

As you know, Jennifer, we are an international family and tend to move more than the average family.  I would absolutely recommend you and ERS to anyone and would be happy to talk to any potential client who may be « on the fence » about who they should use for an international move.  If we move back to Europe at some point, I will only use YOUR COMPANY to do it. I hope ERS knows what an asset they have in you, Jennifer.

Thank you again, for helping us with such a stressful event in our life. With your guidance, professionalism, patience, organizational skills and warm way of conducting business, our move was positive and we thank you greatly for that lasting impression.

January 22, 2014 – Nicolas K.

We chose European Relocation Services to handle our international move during the summer of 2013 from southern France to Dubai.  We were extremely pleased by the quality of service and attention to details we have received from end to end.

The packing services provided was very much satisfactory, and everything was received at destination intact. Their very professional attitude and experienced movers made the entire operation seamless and streamlined. We would gladly recommend their services in the future.