June 2, 2020 – Sarah S.
Jennifer gave me excellent advice during what could have been a stressful time. Thanks to her extensive knowledge of the French customs system, all went smoothly and my shipment was delivered with no problems, precisely when she said it would be. Peace of mind was EXACTLY what she and her delivery team provided me! Again, many, many thanks for your help!
May 7, 2020 – Lynne L.
A week ago today, I was reunited with my belongings from the United States. Many thanks go to a team of individuals at Gentle Giant Moving Company in Boston, Doug Wiviott at Rainier Overseas Movers near Seattle, WA, and Jennifer Sloan at European Relocation Services in Marseille, France.
They all worked smoothly and responsively together; each handoff along the way was well coordinated. I never once felt as if I was working with separate companies. Thanks to the careful packing of the team of Gentle Giants in Boston, first in February 2019 when they packed and moved me (using a crane at times) out of my condo in Charlestown, Massachusetts,
into their storage warehouse, and then, almost exactly a year later, when they packed my belongings into a container to be shipped to France, everything arrived intact. Not one chip, crack, not even a light bulb (which unfortunately turned out to be unusable here in France!) was broken!
Doug and his team at Rainier were incredibly easy to work with over the Internet, extremely responsive and clear in their communications. Both Doug and Jennifer patiently guided me through the lengthy documentation process required for international shipments by governmental, transportation and customs officials. They made that complicated process which could have been a nightmare fairly easy. Doug made sure the container arrived on time for loading by Gentle Giant, arranged for the container to be loaded on the ship in Boston, and then worked with Jennifer to organize delivery in France. Though his work behind the scenes was invisible to me, except for our frequent email correspondence, Doug provided exceptional service!
Of course, no one could have expected the coronavirus epidemic which began to seriously spread into France and the United States just as the ship was scheduled to leave Boston. Nor could anyone have foreseen that the French government would pass restrictions on moving companies just before the ship arrived in Le Havre. I am ever so thankful that Jennifer, a patient, supportive and caring American, who speaks perfect French, was there to handle the unexpected twists and turns required
for unloading the container, for arranging for unplanned-for storage in a warehouse in Paris, and then for further managing the delivery of my belongings by her crew to my apartment in Dieppe. Those arrangements required Jennifer and her team, by now working remotely because of the lockdown in France, to get in touch with their crew in Paris, as well as with the building’s management and with city officials here in Dieppe. Jennifer kept in communication with me all along the way, all
the while working to keep additional expenses to a minimum.
The final step of the move required an outside lift since the elevator to the 5th floor (6th floor in the USA) was too small. The crew arrived at the expected time, providing me advanced notice as I had requested, with all required notifications and paperwork. The move-in went very quickly. Every member of the 4-person crew was most professional, quite good-natured, pleasant to work with and very tolerant of my attempts to communicate in French. They unpacked boxes as requested, reassembled
my dining room table, sofa and other furniture, and went to great lengths to make sure that everything arrived in good condition and that I was satisfied As the lift and truck drove away and I looked at the boxes that needed to be unpacked, I could only be extremely grateful for all the arrangements Jennifer, who checked in again during and after the move, had made and for the incredible team of wonderful people involved in making my move to France as smooth as it could have been and at very reasonable cost– despite all the difficulties along the way!
December 31, 2019 – David B.
I want to thank you personally for all of your help and patience getting us settled in Bordeaux. Between Rainier and ERS is was a fantastic experience. All the workers on both ends were top notch. Let me know if you need anything else. I have already recommended Rainier and ERS to someone planning a move from the US and will continue to do so when I see an opportunity. We belong to quite a few Facebook groups of people wanting to move here.
December 30, 2019 – Bradley Z.
I hope you are enjoying a wonderful holiday season!
I posted a review on your Facebook page and I am absolutely happy if you include my comments on your testimonials page.
You all were great. Did exactly what you said you would do.
I have a feeling we’ll be back!
November 15, 2019 – Elena V.
Yes, everything went VERY well, just perfect!
Thank you very much for the news on the reimbursement, that is really generous.
It was a great experience to be your customer.
October 10, 2019 – Sue C.
I write for no reason other than to thank you and your companies for providing the first part of our shipment to us. The boxes and bikes arrived in perfect condition and on time! Your assistance in making this happen for us is greatly appreciated. The delivery crew was great as well. We sincerely thank you.
July 31, 2019 – Frédérique C.
Tout s’est très bien passé hier pour la réception de mon container, les timing, service et équipe étaient parfaits.
Je vous remercie encore de votre professionnalisme et de votre sympathie dans vos services et les nombreux échanges que nous avons eus.
Everything went very well yesterday for receiving my container; the timing, the service and the crew were perfect.
Thanks again for your professionalism and kindness during the numerous exchanges we have had together.
January 17, 2019 – Stéphane D.
Juste quelques mots pour vous confirmer que mes colis ont bien été livrés hier comme prévu à mon domicile.
Merci pour votre efficacité et professionalisme, et merci aussi aux deux livreurs qui ont été super sympa en aidant à décharger le camion.
Je suis vraiment satisfait du service et des prestations fournis par vos équipes, encore merci pour tout.
Just a few words to confirm that my personal effects were duly delivered yesterday to my residence. Thank you for your efficiency and professionalism, and thanks as well to the 2 movers who were very kind while helping to unload the truck. I am very satisfied with the serices rendered by your teams, thanks again for everything.
November 26, 2018 – Vincent F.
Un petit message pour vous remercier de votre aide et de votre professionnalisme. Comme prévu j’ai récupéré ma voiture ce matin, ainsi que le 846A et l’original de l’Export Certificate.
Vous pourrez également encore remercier le dépôt pour leur accueil.
A quick message to thank you for your help and professionalism. As planned I picked up my car this morning, as well as the 846A and the original export certificate. You can also thank the warehouse for their service.
October 15, 2018 – Jacqueline B.
Le déménagement m’est bien parvenu, comme prévu et dans un état impeccable.
Je tenais à vous remercier pour votre grand professionnalisme et la qualité excellente de vos services.
The move has arrived, as planned on time and in impeccable condition.
I wanted to thank you for your great professionalism and the excellent quality of your services.
October 15, 2018 – Leslie J.
I want to thank you all for your fantastic job from way out West in Washington State, Doug, to the crew in Boston at GG, and those of you at ERS in Marseille, Jennifer and Marie Charlotte. If I ever move again, or know someone who’s looking to, you will be recommended with flying colors.
September 18, 2018 – Hélène L.B.
I apologize for this much belated e-mail, but we did not have internet correctly installed until yesterday.
I would like to say thank you to you both for the transport and the delivery of our personal effects. Everthing went smoothly and was perfect. For the first time in all my expatriate experience (since 1975), I am fully satisfied with the services at both ends of the world.
It was a pleasure working with you. Thank you !
June 6, 2018 – Philippe P.
Please convey my warm thanks to all the team that was involved in my moving from France to Muscat.
All was professionally performed and your field people were very polite and courteous.
Thank you – Merci
April 19, 2018 – John R.
Many thanks for all your help with the successful delivery. Furniture all in place and we’re delighted.
April 13, 2018 – Nicholas T.
The movers have come and gone. WOW! They were fantastic! I can’t say enough good things about them. They arrived (well, I arrived, and they were waiting) at 07h30 this morning and they were great. Friendly, careful, professional, and quick. Everything perfect. 10 out of 10.
Many thanks for all you do. If I can be a recommendation for your company in the future, please don’t hesitate to ask. It would be my pleasure.
May 14, 2017 – Catherine C.
HOW AMAZING you and the movers were on the day of the move. The men were so conscientious, helpful and friendly! They ALWAYS found a way to move large and heavy boxes, beds, mattresses and couches upstairs (to the second, third and fourth floors of my flat) using such a narrow staircase it seemed impossible. But they always found a way….at one point they even called and worked with a local carpenter to modify a four poster bed so as to fit!
In the midst of the whole (sometimes frustrating) process they even seemed to be enjoying themselves!
I am so thankful. This house is now a home.
I will always recommend your company to anyone pursuing an international move. Thank you!
Wishing you all continued success in the future….you deserve it!
March 8, 2017 – Robert M.
Well our container has arrived Oakland today Wednesday March 8th and has cleared customs.
Jennifer I can not thank you enough for all your excellent service and not to mention your patience.
Because of these qualities our relationship with you and your firm is a very trusting that is very hard to find in this day and age.
We hope to have another container to ship in September 2017 and I hope we can work with you and your team to arrange this shipment.
Again my sincere thanks.
March 3, 2017 – Yvonne B.
I have travelled all over the world, and moved many many times, but rarely have I seen such dependability.
Moving is tough and stressful but this move was like a breeze between the team in the US and the one in France.
On both ends, we got top quality service and competence, along with a smile which is priceless during under these difficult circumstances.
Thank you all!
February 13, 2017 – Aude C.
Je tiens à remercier tout l’équipe pour son professionnalisme et son efficacité, autant vous-même que vos déménageurs.
Vous avez vraiment été top. Un merci tout particulier à votre chef d’équipe pour son attention aux détails et sa cordialité.
Je ne manquerai pas de vous recommander dans le futur.
I’d like to thank the whole team for their professionalism and efficiency, as much yourself as your movers. You’ve really been great.
A special thanks to the crew chief for his attention to detail and his kindness. I will not fail to recommend you in the future.
September 26, 2015 – Robin O.
I am just writing to say thank you for all your work involving the arrival of my container. It arrived safely and the driver was exceptional in his manoeuvring of the truck.
I am so relieved that it is here at last.
I am impressed with the service both at this end and the New Zealand end. Highly commendable.
My sincere thanks to all those involved.
June 2, 2015 – Kristin D.C.
Beyond the call of duty
Today I received my Chicago property in Montpellier, France… without a single hitch!
I am so very impressed by Laser International in Chicago, and its partner European Relocation Services in Marseilles.
In just 6 short weeks, both firms provided the most comprehensive (and accurate!) processing of any move I have ever made…and I have moved 6 times, 5 of which were domestic transfers, and some of which were disasters 🙂
Beyond courteous and friendly, these people addressed every one of my « expat » questions with experienced advice, and took immediate initiative to arrange the best method for performing my complicated relocation.
Their moving staffs are the most professional (and pleasant!) I have ever dealt with. And their work ethic is astounding.
Can-do organizations like Laser International and ERS are a rarity. They have set a new standard for my expectations of international relocation…
August 08, 2014 – Michel B.
Je tenais à vous remercier pour l’excellence des services fournis par les équipes ERS, ainsi que vos choix pour les équipes locales. Le suivi client est impeccable et disponible, c’est le succès d’un déménagement réussi lors de ces périodes toujours stressantes. Bravo!
I wanted to thank you for the excellent services provided by the ERS teams, as well as your choice of the local crew. The customer service is impeccable and available, it was a very successful move during the stressful summer season. Bravo!
January 28, 2014 – Florencio S.
I had 2 opportunities to work with European Relocation Services for my moving needs.
The first time in 2012 they were the relay agent for my shipment from the US to France, and I was very pleased about the services rendered.
The second opportunity was in 2013, and this time I chose them personally to assist me. It was a complex job, and they managed to quickly solve all unexpected issues that we met along the way, which is the real test of a service-based company.
Communication was easy with Jennifer Sloan, and I felt that she did her best to provide a good and trustworthy service that sets her apart from the rest. I would like to highlight her efforts and professionalism to make the move a positive experience.
I believe ERS offers a remarkable service. I truly recommend them without any doubts.
January 27, 2014 – Holly G.
I have been meaning to write to you for quite awhile and am sorry that it has taken so long. Since we moved from Marseille, France to St. Augustine, Florida, on October 8, 2013, things have been hectic, crazy and tons of work.
It was only the shipment of our special things with you and your company that seemed to go smoothly, in fact, which is the reason for my letter today. I would like to thank you for making what could have been a very stressful event, a manageable, easy and positive experience for our family.
The U.S. consulate in Marseille recommended your company to me and I will need to thank them for their suggestion as well. From the very first conversation with you, I somehow knew I wanted to deal with you. Your professionalism, honesty and quite frankly friendly manner (not so prevalent in Marseille) won me over immediately. We were a very small shipment for ERS and yet you never made me feel insignificant whatsoever. In fact, throughout the process, you kept us informed, let us know the details of our shipment and made us aware of any problems that COULD arise in a very straightforward manner. While we were undoubtedly the smallest volume client you had at that moment, you made us feel like the most important. But it was not only that. We got quotes from three other agencies and yours was one of the lowest. So not only did I like your professional and personal approach, but I appreciated your reasonable price, which honestly made me trust you even more.
I was nervous about this move as we were not taking a lot of possessions, only our personal and sentimental possessions. As such, it was an emotional decision as well, to chose the right person to deal with our special little shipment. You seemed to sense this, and did everything you could to make us feel comfortable, which, for me, was invaluable.
The packers fit our boxes into the crates so well that NO DAMAGE, not even one small crack or scratch, was found on ANYTHING. Even with our things being stopped in U.S. customs, you kept us informed about the situation and everything was fine in the end, arriving when you estimated it would. As you know, there was a slight issue with the last delivery agent, but I know that it was not under your control and it did not affect my opinion of you or ERS in the slightest.
As you know, Jennifer, we are an international family and tend to move more than the average family. I would absolutely recommend you and ERS to anyone and would be happy to talk to any potential client who may be « on the fence » about who they should use for an international move. If we move back to Europe at some point, I will only use YOUR COMPANY to do it. I hope ERS knows what an asset they have in you, Jennifer.
Thank you again, for helping us with such a stressful event in our life. With your guidance, professionalism, patience, organizational skills and warm way of conducting business, our move was positive and we thank you greatly for that lasting impression.
January 22, 2014 – Nicolas K.
We chose European Relocation Services to handle our international move during the summer of 2013 from southern France to Dubai. We were extremely pleased by the quality of service and attention to details we have received from end to end.
The packing services provided was very much satisfactory, and everything was received at destination intact. Their very professional attitude and experienced movers made the entire operation seamless and streamlined. We would gladly recommend their services in the future.